We at MIMAR JEWELS strive to make you feel confident in your purchase. If for any reason you are dissatisfied with your purchase, you may return your item(s) based on our Return and Exchange Policy.

We allow returns within 14 days of purchase.  

HOW TO RETURN AN ITEM

All Returned items must comply with our returns policy stated below. 

• Pack item in a padded envelope to ensure no damage during delivery. Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
• Customers will be required to purchase their own return label. Return packages should be addressed to the original address on the initial package.
• Please ensure you keep the tracking number given by the delivery service you choose to return your item with to follow up with your return.  
• Refunds are issued to original purchaser present with original sales receipt within 5-7 business days.

 POLICY

All Returned items must comply with our returns policy:

1. Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. 

2. Any defected item(s) must be reported the day of delivery. You can send in this request to mimarjewels@gmail.com

3. All SALE and SAMPLE SALE items are final sale.

4. Please handle with care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will be subject to a 15% restocking fee, which will be deducted from your refund, or it will be shipped back to you at your expense and a refund will not be granted.  

REFUNDS

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

LOST OR STOLEN PACKAGES

When a delivery confirmation/tracking number is provided, MIMAR JEWELS is not responsible for lost or stolen packages if the carrier claims delivery. If you do not receive a package, in which delivery is confirmed by the carrier, we will help you to contact the carrier to try and resolve the issue but we are not liable for a lost package.

INCORRECT SHIPPING INFORMATION

If a package is returned to MIMAR JEWELS due to an incorrect shipping address provided by a customer, the customer will be responsible for the re-delivery cost; a flat fee of $6. If customer does not want re-delivery and prefers a refund, MIMAR JEWELS will deduct $6 from the refund. MIMAR JEWELS is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.